At Flowers Sydenham Hill, we take immense pride in the quality and freshness of our floral arrangements. As a trusted local florist, we are dedicated to delivering flowers that delight our Sydenham Hill customers, whether you are ordering for your home, business, or a special occasion. That's why every bouquet comes with our Fresh Flowers Guarantee – ensuring your flowers arrive vibrant and beautiful, ready to be enjoyed for days to come.
We carefully package and hand-deliver every order across Sydenham Hill and nearby areas. On the rare occasion your flowers arrive damaged or not as described, please contact us within 24 hours of receiving your delivery. To help resolve the issue swiftly, we kindly ask you to provide a clear photograph of the item as received. This helps us both assess the issue and improve our services for you and future customers.
Your satisfaction is our top priority. We guarantee that all flower arrangements delivered locally in Sydenham Hill will remain fresh for a minimum of 5 days from the delivery date, provided they are cared for according to our guidelines (such as trimming stems and changing water). If your flowers wilt or expire within this guaranteed freshness period, please let us know as soon as possible, providing details and photos of the arrangement. We will happily investigate and make it right.
If you contact us within the specified time for damaged or unsatisfactory flowers, we offer two resolution options for eligible claims:
Please note: Due to the perishable nature of flowers, we may not always be able to accept returns of physical items, but your rights to a replacement or refund remain protected within our policy terms.
Your feedback is invaluable in helping us serve Sydenham Hill better. Should you have any concerns, compliments, or complaints, please reach out to us as soon as possible with the following details:
We aim to resolve all complaints within 48 hours of receipt, keeping you informed at every stage. Our friendly team is committed to fair, honest resolutions and to restoring your confidence in our fresh flowers service.
Flowers Sydenham Hill is a proud part of the community, serving households and businesses with care and attention to detail. We stand behind our fresh flowers guarantee and believe you deserve the very best. Thank you for choosing your local Sydenham Hill florist – we are here to ensure your experience is as wonderful and fresh as the flowers we deliver.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
