Welcome to Flowers Sydenham Hill’s e-commerce Terms & Conditions. These terms govern your use of our website and the purchase of our flower delivery services. For your convenience, these conditions apply to all customers in Sydenham Hill and the surrounding areas who use our online flower delivery service. Please read these Terms & Conditions carefully before placing an order. By using our website and making a purchase, you agree to these terms in full.
In these Terms & Conditions:
Our straightforward online ordering process is designed to provide a seamless experience. When you select a floral arrangement or bouquet for delivery in Sydenham Hill or the surrounding areas, please follow these steps:
Orders for same day or next day delivery in Sydenham Hill are subject to availability and applicable cut-off times, which will be clearly stated at checkout. We recommend ordering as early as possible, especially around peak occasions such as Valentine’s Day, Mother’s Day, and Christmas.
All orders are subject to acceptance and availability. We reserve the right to refuse or cancel an order for reasons including, but not limited to, product unavailability, errors in product or pricing information, issues identified by our payment processor, or suspicion of fraud. In such events, if payment has been taken, a full refund will be issued.
All flowers and arrangements are subject to availability. In the rare event a particular flower or accessory is unavailable, we reserve the right to substitute with an equal or higher value alternative close to your original selection in style and quality. Any such substitutions will be made at our discretion and in accordance with the general theme of the arrangement. If the main feature flower must be substituted, we will attempt to contact you using the contact details provided at the time of order.
Flowers Sydenham Hill is committed to delivering the freshest blooms available. As flowers are natural products, some varieties may arrive in bud form to ensure maximum longevity. Please follow the flower care instructions provided to maintain freshness.
We accept payment via a variety of secure methods. All payments must be made in full at the time of order. Your order will not be processed or dispatched until payment has been received and cleared. Prices displayed on the website are in GBP (£) and include all applicable taxes unless stated otherwise.
Payment methods may include credit/debit card payments and other online payment options as indicated at checkout. Your payment details will be collected and processed securely, and we do not retain payment information after your transaction is completed.
Flowers Sydenham Hill delivers throughout Sydenham Hill and the surrounding areas as specified at checkout. Delivery fees, if applicable, will be calculated and displayed before you submit your order. We aim to deliver your flowers on the date selected, but delivery times are estimates and cannot be guaranteed. Standard delivery hours are usually between 8am and 6pm.
It is your responsibility to provide accurate and complete recipient information. We are not responsible for delays or non-delivery due to incorrect or incomplete addresses. Where reasonable, we will attempt to redeliver or contact you for further instructions. If the recipient is unavailable at the time of delivery, flowers may be left with a neighbour or in a safe place, or a delivery card will be left with instructions. A re-delivery fee may apply.
Should you wish to cancel or amend your order, please contact us as soon as possible. Cancellation requests must be received at least 24 hours before the delivery date for orders placed for Sydenham Hill or surrounding areas. Orders cancelled with less than 24 hours’ notice or after dispatch may only be eligible for a partial refund at our discretion, depending on the status of the order and perishable nature of the products.
Amendments to orders, such as changes in delivery address or message, are allowed if we are notified in time and before dispatch. We will confirm any changes by email.
Due to the perishable nature of flowers, we do not accept returns. However, if flowers arrive damaged or not as described, please contact us within 24 hours of delivery with photographic evidence. We will review the issue and, where appropriate, offer a replacement or refund. Please note that natural variations in flower shades and stages of bloom are not grounds for refund unless the product is defective or differs significantly from what was ordered.
Flowers Sydenham Hill aims to provide the highest quality products and service possible. To the extent permitted by law, we are not liable for any indirect, incidental or consequential loss or damages arising from or in connection with your use of our website or flower delivery services. Our liability for direct loss is limited to the purchase price of the product ordered.
We do not accept liability for late deliveries caused by circumstances beyond our control, such as adverse weather, public holidays, force majeure events, or unavailability of the recipient. We do not warrant that the website is error-free or uninterrupted. While we take all reasonable care, information and data provided on the website may from time to time be out of date.
Nothing in these Terms & Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud, or for any liability that cannot be excluded by law.
You agree to provide correct information when placing an order and to use our website only for lawful purposes. You must not misuse our website by introducing malicious software or attempting to gain unauthorized access to our systems. Any fraudulent, abusive, or illegal activity may result in termination of your right to use our services.
Your privacy is important to us. We will only use your personal data in accordance with our privacy policy and current data protection laws. Your information will be used solely for processing your order, fulfilling deliveries, and providing customer service. We will not share your personal information with third parties except as necessary to fulfil your order or as required by law.
All content on the Flowers Sydenham Hill website, including images, graphics, logos, text, and product descriptions, is the property of Flowers Sydenham Hill or its licensors. It is protected by copyright and intellectual property laws. No material from our website may be copied, reproduced, republished, uploaded, posted, transmitted or distributed without our express written permission.
We may update or amend these Terms & Conditions from time to time to comply with changes in the law or our business practices. You should regularly check this page to ensure you are aware of any changes. The latest version will always be available on our website and will apply to all orders placed after the publication date.
If any provision of these Terms & Conditions is found to be invalid, illegal, or unenforceable by a court or competent authority, such provision shall be severed and the remainder of the provisions shall remain in full force and effect.
These Terms & Conditions, and any disputes arising out of or relating to them, shall be governed by and construed in accordance with the laws of England and Wales. You and we agree to submit to the exclusive jurisdiction of the courts of England and Wales.
These Terms & Conditions constitute the entire agreement between you and Flowers Sydenham Hill in relation to online flower delivery within Sydenham Hill and surrounding areas. They supersede any previous agreements or understandings, whether oral or written, relating to the subject matter.
Should you have any queries regarding these Terms & Conditions, your order, or our flower delivery services in Sydenham Hill and the nearby areas, please refer to our contact details on the website. Our customer service team will be happy to assist you.
Thank you for choosing Flowers Sydenham Hill. We appreciate your custom and hope you enjoy our flower delivery service across Sydenham Hill and the surrounding areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Sydenham Hill, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Sydenham Hill.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
